Hotel Matilda

An oasis of calm within SMA, which is already a bit of an oasis in itself. Gorgeous design; great location. Particular shout out to everyone at reception—incredibly helpful wi the regards to everything from making bookings to receiving my ups package to making me a barber appointment.

Warning - Do Not Leave Any Cash In Room! We made the rookie mistake of leaving $110 USD in a backpack inside of our room at Hotel Matilda. After checking out, we realized the cash was missing from the bag. This happened sometime between Easter Day's housekeeping and turndown service or the following nights turndown service. We have contracted the hotel via email, but received no reply (not that we expected one). Yes, we should have known better. But I am posting this as a warning to other travelers visiting Hotel Matilda. Do not leave any cash anywhere in the room. It was a dumb gringo mistake, but I also shouldn't expect theives to be in my room either. Aside from the theft, the hotel is in a wonderful location, convenient to many dining options and other popular spots in SMA. The rooms are well appointed and the property is nice. Its a great space to relax and enjoy the calm away from the hustle and bustle of the streets.

The staff was great. The shower in the room was really weird since the faucet and handle were on opposite sides and I slipped multiple times trying to reach the handle. Also the toilet was wobbly.

Beautiful Hotel on Aldama Street just a stroll away from the central plaza; great location! The bedroom was very nicely decorated, comfy bedding, great bathroom products, superb towels. The whole hotel has terrific design. Small pool area but nice. They could definitely climatize it, water was very cold. I'd also would have liked a bathroom near the pool. Bar serves excellent drinks but is mostly empty, perhaps because drinks are small and overpriced. Restaurant is good but on pricey side. Continental breakfast was included and was a mixed bag. On the one hand it was "free", on the other hand it was always the same: choice of drink, plate of fruit with granola and yogurt, juice (very good), and toast. The bread was very poor quality, absolutely lacking in density and crust, the espresso drinks were extremely weak and watery, almost as if they were made with pods (bad bread and coffee really surprised me for one of the premier stays in SMA). At the restaurant they have a large round table that is always empty. It seems they should run a continental buffet with better coffee and pastries. The spa was good but small. It lacks a common relaxation area. The Hammam is just a small steam room for one person, with a makeshift massage table to lay down on. If there's two people, and you need to sit, it's hard to have your feet dangle for 30 minutes. The massages were very good. The service was very good. I had an upset stomach and they went to the pharmacy to buy medication for me; they also made chicken soup for me off menu. Overall positive stay, could use a few tweaks.

Great little hotel with 30 something rooms spread over a few buildings. Interiors are well designed and light. Bed comfortable. Location is unbeatable, steps from Parque Juarez and a few blocks from the Jardin.