Hotel Villagio at The Estate Yountville

We have been loyal regulars at this restaurant and bar for a long time, but our recent experience with my family completely ruined it for us. The poor service started right away: I had to go and ask for the menus to begin with, and after waiting 15 minutes, I had to track someone down just so we could place our order. Shortly after ordering, the waitress came back to our table and abruptly demanded our credit card upfront. When I asked why, she claimed it was their 'policy.' I let her know that wasn’t true because I’ve been coming here for years without ever being treated this way. Still, I handed over my Amex. To make matters worse, they couldn't even be bothered to provide water for the table while we waited. I went inside to speak with the manager to verify if this was an actual policy. He stated he was new and needed to ask the restaurant manager. Out came a woman who immediately acted aggressively and hostile, telling us, 'If you want, I could cancel your order and give your credit card back.' My wife rightly replied that we didn't want to stay anyway. To make a long story short: based on how poorly we were treated and profiled, if you are wearing a cowboy hat, Black, or Hispanic, do not waste your time, money.

Stayed at Hotel Villaggio at Estate Yountville to celebrate a 40th birthday and our first trip as a family of three with our one-month-old. The property itself is beautiful. Our crib was set up before arrival, and we appreciated a welcome amenity that included a half bottle of sparkling wine from Chandon and a slice of double chocolate cake. That said, the stay felt a bit inconsistent for a luxury hotel at this level. In our room, none of the bedside reading lights worked, there were minor cleanliness issues in the bathroom when we arrived (a couple of long hairs), and the toilet would occasionally continue running unless adjusted. We also noticed fairly constant thumping noises from the room above us during our stay. Overall, while the property has a lot going for it, our experience didn’t fully match what we were expecting for a special occasion stay.

This is a great location for this part of Napa Valley. The town is filled with tasting rooms restaurants and hiking trails. The rooms are well maintained with premium amenities. The staff is friendly and knowledgeable about the area. I bonus for me are the golf carts and VW vans the staff will shuttle you around in.

Hope we’re lucky enough to come back! Amazing service, breakfast, and small thoughtful touches really elevate the entire experience here. Very clean, but also very lush with nature - beautiful grounds.

Stay here was such a wonderful experience. From the knowledgeable, and extremely accommodating service every single person offered to the beautiful accommodation. This will not be our last visit, was the best place we have ever stayed in Napa. The morning breakfast was such a wonderful touch we loved everything this resort had to offer.