Four Seasons Resort and Residences Jackson Hole

We booked the Four Seasons Spa in Teton Village for my sister’s bachelorette trip because we wanted to do something special, relaxing, and upscale together. Unfortunately, this was probably the least relaxing spa experience I have ever had. The spa was completely overcrowded. The waiting/relaxation area is extremely small, and there were so many people packed into it that multiple groups were piled onto the same couches together. We were literally sitting shoulder-to-shoulder with strangers while waiting for our treatments. There was no privacy, no peaceful atmosphere, and absolutely nothing about it felt luxurious or relaxing. For a Four Seasons, I was honestly shocked at how small and chaotic the entire spa felt. We specifically chose this property because we expected a higher-end experience for such an important weekend, and it was a huge disappointment. The facilities were also much more limited than the website makes them appear. If you are not staying at the hotel, you do not have access to the outdoor pool or many of the resort amenities shown online. The actual spa experience for outside guests is basically limited to an indoor hot tub, cold plunge, and steam room. On top of that, the shower areas were not clean and had hair throughout them, which is completely unacceptable at this price point. The treatments themselves may have been good, but that does not make up for the overall experience. A spa, especially a Four Seasons spa, is supposed to feel peaceful, private, clean, and relaxing. This felt crowded, cramped, misleading, and chaotic. For my sister’s bachelorette, this was incredibly disappointing. We could have spent the day at another spa and had a completely different experience. I would not recommend this spa to anyone looking for a relaxing day spa experience, and I definitely would not recommend it for a special occasion.

The hotel and staff were great. But what was even better, they set us up with fly fishing guide, Andy. He was amazing. My daughter and I had an amazing day. Caught a bunch of early season trout. They also booked us star gazing with Cody. We were out for 2.5 hours. He was so knowledgeable and fun. Had a spread of snacks and drink. We did look thru the telescope a few times but really just learned and asked questions while staring at a clear sky. Highly recommend both adventures!!

Another memorable stay with the Four Seasons! We can always count on the brand to provide top notch service and comfortable rooms in a picturesque setting, and Jackson Hole definitely lived up to the reputation. The rooms are spacious and tastefully updated. The pool area is very serene among the aspen trees and the perfect way to cool down after a day of adventure in the Tetons. Housekeeping did an outstanding job and had us laughing at their creative arrangements of my son's many stuffed animals. I can assure you there is no better option at this price point in the Jackson Hole area. Highly recommend!

Extremely disappointing experience at Four Seasons Resort and Residences Jackson Hole. We had traveled for an important business meeting and were scheduled to arrive on Wednesday. Due to severe weather, our connecting flight was cancelled and we were stranded in Dallas. As soon as we knew we could not arrive as planned, I immediately called the hotel and spoke with Arini, the manager on duty. I explained the situation and told her we would not be able to arrive until Friday evening, after our business meeting had already passed, and would therefore need to cancel our stay. Arini assured me that she understood and specifically told me she would call the following day to confirm our refund. She explained that the General Manager had left for the evening but only needed to approve the refund. She never called. I had to make multiple calls and leave several voicemails before finally getting a response. I was then told that the General Manager had declined the refund and that the hotel would instead offer a return stay at the same property, with the restriction that it had to be used before the end of the year. What was most disappointing was not simply the refusal to refund the stay—it was the fact that I was given a clear assurance by the manager on duty, relied on that assurance, and then had to chase the hotel down for an answer. I understand that hotels have cancellation policies. I also understand that weather disruptions are complicated. What I do not expect from a Four Seasons is for a manager to tell a guest one thing, fail to follow up, and then have the decision reversed without any meaningful consideration of the circumstances. The entire experience was completely inconsistent with the level of service and hospitality I associate with the Four Seasons name. If you are considering staying here, I would strongly recommend understanding exactly how the property handles weather-related cancellations before booking. Unfortunately, based on our experience, I cannot recommend this property.

Howdy partner! Four Season's knows what's up in the world of customer service. The rooms are always well apointed and pristine. The Steadfire Grill is a great spot for dinner don't miss it! Take a tour of Yellowstone with Greg Harlow as your guide and you will catch all the high lights and a few hidden gems. Big shout out to Valentina from Housekeeping. She did an amazing job! Enjoy the use of the spa hot tub, sauna and cold plunge to start your day off right. This trip was the bomb-digity!